Quick answers to the most common questions. Still stuck? Get in touch.
No. All jerseys on OffsideSupply are fan merchandise and not official licensed products of any sporting body or governing organisation. We are transparent about this on every product page and in the footer.
Most kits ship within 5–7 business days from order date via tracked courier. Delivery typically takes 2–4 additional days depending on your pincode. All orders include free pan-India shipping.
Yes. COD is available on all orders for a ₹50 handling fee. Keep the exact amount ready at delivery.
Fan kits and player kits are typically available from XS to XXL. The exact sizes for each product are shown on the product page. Check the size guide for measurements before ordering.
Contact us within 48 hours of delivery. Size exchanges are free — we'll send the correct size and arrange a pickup of the original. The item must be unworn, unwashed, with tags attached.
Refunds apply to wrong-size or defective items reported within 48 hours of delivery. Refunds are processed within 5–7 business days. Custom or personalised jerseys are non-returnable. See our Refund Policy for details.
Yes — three tiers: Design It Yourself (cheapest), We Help Design (mid), and Full Custom (premium). Embroidery, name + number, club crests, or full ground-up designs. Visit the Custom Kits page or DM us.
UPI (GPay/PhonePe/Paytm), debit and credit cards via Razorpay, and Cash on Delivery. All amounts are in Indian Rupees.
Not currently. OffsideSupply ships within India only. Follow us on Instagram for updates on international expansion.
Yes, before dispatch. Message us on WhatsApp with your order ID for a full refund. After dispatch, it's treated as a return.
Once your order ships, you'll get a tracking number via email and WhatsApp. You can also view your order status on the order confirmation page link in those messages.
Yes. We stock a growing kids range across national, club, and retro kits. Browse the Kids category in the shop.
Fan kits (₹900) are the relaxed-fit replica style — breathable polyester, printed badge. Player kits (₹1,200) are the slim/athletic match-day cut — engineered mesh zones, heat-pressed badge.